Glasshouse recently achieved ISO 9001 status. This means that we meet a consistently high standard for our customers. It also signifies that we are a well-managed business that follows a set of specific principles to achieve its aims.
Companies that bear the ISO 9001 award symbol have been independently audited and must agree to be continually assessed in order to retain their award. Glasshouse is a company that you can trust when improving your home.
If you would like to find out more about how we meet ISO 9001 quality assurance standards, please let us know by contacting us. We would also be happy to discuss any of our aluminium and timber products when you get in touch.
Quality management is at the heart of each ISO 9000 process. The standard itself helps companies and organisations that want to improve – and provide better service and targeted products for their customers – by providing them with a set of tools and by providing guidance.
ISO 9001 is, therefore, one of a family of Quality Management Systems (QMS) used to measure now effectively a business or organisation looks after its customers. It is slightly different to other entries in the ISO 9000 canon, in that it can be achieved as a certification.
ISO 9001 can be achieved by any type of business or organisation that wants to improve its processes and service delivery. At the point of writing, over one million businesses are certified to this recognised standard – not just in the UK, but throughout the world.
The quality management principles that characterise ISO 9001 are many. But the general focus is on ensuring that the business or organisation:
Glasshouse is proud to have achieved ISO 9001, because it demonstrates the strength of our people, products and service. Call to find out more.
In order for an organisation or company to verify whether its quality management processes are working, it is invited to run its own internal audits. This makes the analysis stage easier to manage, as no external visits are required. This approach, therefore, places less pressure on infrastructure and resources.
The organisation or company may feel more comfortable inviting an independent certification company to visit and assess their quality management processes, but this is voluntary and by no means a mandatory requirement. It is even possible to self-audit, provided this is done according to strict guidelines.
Other ISO 9000 standards exist and it is possible to transition to these, depending on differing requirements and the needs of the organisation or business in question.
Explore our range of timber and aluminium products with confidence, knowing that you have chosen a company that puts its customers at the heart of everything it does.